FAQ – Frequently asked questions
Here are some frequently asked questions about Tchibo Coffee Service:
Questions about Tchibo Coffee Service
Questions about coffee machines
General questions
What does Tchibo Coffee Service do?
Since 1972 Tchibo Coffee Service has operated in the out-of-home coffee sector. Today, Tchibo has approximately 35,000 customers across various sites, such as restaurants, hotels offices and contract catering.
In which countries is Tchibo Coffee Service currently operating?
Tchibo Coffee Service is available internationally via four subsidiaries in Austria, Czech Republic, Poland and the UK. With four million cups of coffee sold, quality is of the highest importance to Tchibo.
What are the strengths of Tchibo Coffee Service?
Tchibo Coffee Service offers equipment and systems suitable for each customer requirment. Having a long experience in the field of food service, we have expertise that can be directly incorporated into concepts.
What service does Tchibo Coffee Service provide its customers?
Building on the existing service package (see below) starts at Tchibo Coffee Service is a training initiative for 2005 with different workouts, such as the areas of "Active Selling" and "coffee".
What service package does Tchibo Coffee Service offer?
Tchibo Coffee Service is characterised by an optimal range of services. This includes individual consultations, an order service (online and offline), the maintenance of the machines, bespoke sales promotion concepts, staff training, financing approaches and support from a dedicated Account
Manager.
What kind of coffee machine is currently in high demand?
When it comes to coffee machines, there is demand for both fully automatic "bean to cup" and semi-automatic. Tchibo Coffee Service is able to proivde euqipment for either.
How is the buying behavior hospitality in terms of coffee machines?
The customer demands high-quality machines at a good priceperformance ratio, including technical maintenance. We work closely with reputable suppliers such as WMF to offer a reliable maintenance service.
What are the current trends in the out-of-home sector?
Specialty coffees such as latte macchiato, cappuccino or flavored coffees are most popular. On the other hand, however, classic filter coffee is widely used in restaurants. One major trend of recent years is "Coffee to go". Tchibo Coffee Service supports its customers with branded, attentiongrabbing coffee to-go cups and promotional concepts for this trend to actively communicate to the consumer.
